Gift returns or exchanges are processed just like a regular return would be, with the same 30 day (45 day non-U.S.) time limit. If the item is not going to be exchanged and a refund is required, that refund will go back to the original purchaser’s payment account. If you…
Please call customer service toll free at (213) 325-6930 or contact us at Support by clicking this link if you have any additional concerns or questions!
Orders shipped that are refused by the customer and restocked for reasons not due to an error on our part, are subject to a restocking fee of 15% of the merchandise value. This fee, as well as the shipments handling/delivery charge, will be deducted from the corresponding credit.
No refunds will be issued for items not received by our returns department, as we have no way of tracking those packages without a traceable ship method. We recommend you use a traceable ship method to ensure successful delivery. Inquire at your local post office if you are unsure of…
Returns will not be accepted without an RMA (Return Merchandise Authorization) number and you are responsible for all return shipping charges associated with returning the package. Please click here to initiate your return and to obtain a RMA number. For any returned merchandise valued over $100.00, you must send the merchandise using…
If you are returning damaged or defective merchandise, we will pay the cost of return shipping. Please contact us by clicking this link and inform us of the issues with the product. Photographs are a great way to speed this process up. International (non-U.S.) returns CANNOT use prepaid shipping labels….
All refunds will be credited to the original purchaser’s payment method if available. If the original payment source is unavailable, we will issue an electronic gift certificate and transmit it to the email address provided when the order was placed. If a refund check is required, the refund check will…
Wearable items that have been washed, damaged or worn.
Please send all returns to: ATTN: Avva Brand Return Dept. 2701 S. Harbor Blvd Unit A Santa Ana, CA 92704 PLEASE NOTE: Returns will not be accepted without an RMA (Return Merchandise Authorization) number and you are responsible for all return shipping charges associated with returning the package. Please click…
‘Avva Brand’ accepts returned merchandise within 30 days of delivery as long as it hasn’t been washed, damaged or worn. International (non-U.S.) customers will be allowed 45 days for returns due to the longer shipping times. The date postmarked on the return package will mark when your package was returned….