• Refused and Undeliverable Packages

    All refused shipments & undeliverable packages will be charged 15% restocking fee. Shipping fee is non-refundable. We are not responsible for costs associated with errors due to an inaccurate shipping address provided in the order.

  • What if I suspect my package lost or missing?

    We apologize that you have not received your order. To report a missing package, please contact our customer service department using this link. We look forward to resolving this issue for you as soon as possible.

  • What if my package has not arrived?

    Some packages may require a signature. There is a slight chance that your package may be delayed if no one is present at the time of delivery. Please refer to the status of your package via the tracking number emailed to you after you place your order. You will be…

  • Can an order be shipped to a P.O. Box or A.P.O./F.P.O. address?

    Yes, orders can be shipped to P.O. boxes, and also to A.P.O., or F.P.O. addresses. These orders are automatically shipped via USPS or affiliates. Delivery days can vary based on location. *APO/FPO orders may take 4-6 weeks for delivery. Unfortunately tracking numbers are not sent out on APO/FPO shipments.

  • How do you calculate International taxes, customs fees, or duties?

    If your order is shipping outside of the U.S., you are likely to be charged customs fees (taxes, duties, processing fees, etc.) before delivery can be completed. Please be aware that all international orders may be subject to duties, import taxes, brokerage or customs fees upon delivery depending on your…

  • What countries do you ship to?

    We ship worldwide! From our warehouse in the US, we can ship to nearly any address in the world. For the most extensive variety of products, please select the US as your ship-from region. The cost of delivery calculated during checkout is based on the weight of the package and…

  • What are your international shipping charges (Including Canada)?

    Shipping costs for international orders vary based on content and the destination country. To calculate your shipping charge, please add all desired items to your shopping cart and proceed to checkout. You are not required to enter any credit card information until after the shipping method is selected. Please note…

  • How much does it cost to ship to the US?

    To calculate shipping charges, please add all desired items to your online shopping cart and proceed to checkout to view your shipping options and costs. Shipping costs for US orders vary based on content and the destination. You are NOT required to enter any credit card information until after the…

  • How do I track my order?

    You will be sent an order confirmation email once your order has been received. A second shipping confirmation email will be sent once your order has been shipped and it will include the tracking number for your package.